Technical Customer Assistance Specialist - Level 1 (Chat, No Phone)

Interested in becoming a Technical Customer Assistance Specialist on our growing team? This opportunity centers on delivering support through chat interfaces, helping customers navigate technical challenges. No prior experience is necessary—what matters most is genuine enthusiasm for helping others and familiarity with messaging apps like WhatsApp or Facebook Messenger. The majority of support requests can be handled using pre-written templates, letting you concentrate on creating excellent interactions.

What you will be doing: As a live chat support agent, you'll respond to customer inquiries that come through live chat windows embedded on company websites and social platforms. These questions might come from current users needing help or prospective customers interested in learning more.

Contract length: Ongoing, with no set end date.

Rate: $35 hourly.

Skills/background needed: Access to a device that can connect to website chats and social media platforms (Computer/Phone/Tablet). Comfort working on your own without constant supervision. Capacity to follow detailed guidelines carefully. Minimum 10+ weekly hours of availability. Dependable high-speed internet access.

Hours per week: Minimum 10 hours weekly.

Location: Work from anywhere with an internet connection (United States-based applicants preferred).

Live chat support roles are experiencing tremendous growth and are sought after globally.

Ready to get started immediately? We'd love to hear from you.