Ecwid Seller Remote Support (Chat Support / No Phone)

We're looking for remote chat support specialists to provide assistance to online store owners using our platform. Your responsibilities will include engaging with store owners through live chat to help them configure their storefronts, troubleshoot problems, and boost their business growth. This role focuses exclusively on chat-based support with no telephone responsibilities, making it perfect for candidates with excellent writing abilities who value schedule flexibility.

What you will be doing: You'll be responding to incoming support requests from store owners through live chat channels on their websites and social platforms. You may field inquiries from current clients seeking help or from prospective customers with questions about products and services. 

Contract length: Ongoing with no specified end date.

Rate: $35 hourly.

Skills/background needed: You'll need a smartphone, tablet, or computer capable of accessing website chat platforms and social media messaging. Self-motivated work style is essential. Capacity to adhere carefully to established procedures and guidelines. Minimum 10+ hours weekly availability required. Must maintain a stable internet connection.

Hours per week: Minimum 10 hours weekly.

Location: Work from anywhere online (United States applicants preferred).

Chat-based customer service roles are experiencing exceptional demand across the globe currently. 

Ready to begin immediately? We'd love to hear from you.