Conversation Specialist - Chat Support

Do you excel at managing customer interactions and delivering prompt, quality solutions? In this Conversation Specialist position focused on Chat Support, you'll be the primary point of contact for customers reaching out through Instagram and Facebook DMs. You'll balance handling numerous simultaneous chats with the flexibility to blend templated messaging and your own expertise to deliver personalized support. Your performance will have a meaningful impact on how customers perceive the brand and their likelihood to return.

What you will be doing: You'll respond to customer inquiries and support requests through live chat platforms accessible via business websites and social media channels. Your conversations may address technical concerns from current clients or product and service questions from prospective customers looking to learn more. 

Contract length: Ongoing, with no set end date.

Rate: $35 hourly.

Skills/background needed: Access to a smartphone, tablet, or computer capable of connecting to social media and chat platforms. Capacity to work without direct supervision. Demonstrated ability to carefully follow instructions and established guidelines. Minimum 10+ hours per week of available time. Stable, dependable internet access.

Hours per week: Minimum 10+ hours weekly.

Location: Work from anywhere with an internet connection (based in United States strongly preferred).

Chat-based customer support professionals are experiencing exceptionally high demand across the globe in this current market. 

Ready to jump in immediately? We'd love to hear from you.